Return – Refund Policy
Atrey Pharmaceutcals Pvt Ltd. team facilitates processing correct medicines, Cosmetics and Food Products as per order and strives to service the medicines and products in right conditions/ without any damage every time a consumer places an order.
Definition
‘Return’ means an action of giving back the product ordered at Atrey Store portal by the Customer. The following situations may arise which may cause the action of return of product:
1. Product(s) delivered do not match your order;
2. Product(s) delivered are past or near to its expiry date (medicines with an expiry date of less than 03 months shall be considered as near expiry);
3. Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal):
Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.
Return Process
- For Return intimation, please visit www.atreystore.com/help or alternatively call us at (Contact Number) (Open 9 AM – 6 PM from Monday – Saturday).
2. Atrey Store customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of complaint.
3. Once the claim is verified as genuine and reasonable, Atrey Store will initiate the collection of product(s) to be returned.
4. The customer will be required to pack the product(s) in original manufacturer’s packaging.
5. Refund will be completed within 30 (thirty) days from date of reverse pick up (if required).
Refund Process
In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:
1. Order placed through online Card/Bank/Nonbanking will be credited to the same account; and
2. Order placed through cash on delivery will be refunded through fund transfer to customer bank account.
Online Consultation
• The customer is required to raise the Refund request with Atrey Store customer care within 72 (seventy-two) hours from the time of submission of query or receiving of response. The request for the Refund will be validated by Atrey Store customer care team.
• In case of valid Refund, the same will be done by crediting the bank account of the customer. Refund process shall be completed within 30 (thirty) days from the date of submission of the request for Refund.
Shipping charge
Orders with a payable amount of Rs. 500 or more will qualify for free delivery. A delivery charge on the basis of the pincode will be applied otherwise.
For any further Refund related information, please write to [Email id]
Cancellation Policy
The customer can cancel the order for the product till Atrey Store Ship it. Orders Once Shipped Cannot be cancelled.